1. Overview
At MU Creative, we value transparency and customer satisfaction. This Refund Policy explains the conditions under which refunds may be granted for our services and digital products.
By purchasing or engaging our services, you agree to the terms outlined below.
2. Digital Products
Due to the nature of digital products (including but not limited to design assets, templates, graphics, and downloadable files), all sales are final once the product has been delivered or downloaded.
We do not offer refunds for digital products except in the following cases:
The file is corrupted or unusable and we are unable to provide a working replacement.
The product delivered is significantly different from the description on the product page.
3. Services & Custom Work
Refunds for services such as branding, graphic design, or custom projects are handled on a case-by-case basis and depend on the stage of the project.
Before work has started: A full refund may be issued.
After work has begun: A partial refund may be considered based on the amount of work completed.
After project completion or final delivery: No refunds will be issued.
Any deposits or upfront payments are non-refundable once work has started.
4. Revisions & Satisfaction
MU Creative offers revisions as outlined in the project agreement. Refunds will not be granted due to dissatisfaction if the work aligns with the agreed scope and revisions have been provided.
We encourage open communication throughout the project to ensure expectations are met.
5. Incorrect Purchases
Refunds will not be issued for:
Accidental purchases
Change of mind
Lack of technical knowledge or software compatibility
Please review product details carefully before purchasing.
6. Refund Request Process
To request a refund (where applicable), please contact us within 7 days of purchase or delivery with the following information:
Order or project details
Reason for the refund request
Email: contact@mucreative.fr
We aim to respond to all refund requests within a reasonable timeframe.
7. Chargebacks
Unauthorized chargebacks may result in suspension of access to our services or products. We recommend contacting MU Creative directly to resolve any issues before initiating a chargeback.
8. Changes to This Policy
MU Creative reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated revision date.
9. Contact
If you have questions about this Refund Policy, please contact us:
Email: contact@mucreative.fr